Many of our team have backgrounds in the performing arts, which is a valuable asset, giving us a profound appreciation of what is required to create an emotive visitor experience.
With vast experience in sound design, Hugo excelled his career in permanent installations working at Shuttlesound, a leading UK professional sound supplier.
Following his successful project management of multiple large scale contracts, Hugo later established Sysco as a highly reputable audio visual systems integrator.
As Managing Director, he has overseen and progressed the company for 20 years, delivering high calibre projects that are recognised worldwide.
Mark began his career in London’s West End, initially as a stage manager and later as production manager on several major productions. In 1982, he set up Shuttlesound and, over the next 16 years, managed the development of this business.
Alongside Hugo, Mark established Sysco as a subsidiary of Shuttlesound in 1996 and in 1998 executed a management buy out, bringing Sysco into the Longcrest Group.
Guiding Sysco into its current internationally recognised status with a passion for business evolution, Mark now leads all R&D projects whilst focusing on instilling our core values in all areas of the business.
Formely European CEO of Sharp Electronics Europe and Managing Director of Vestel UK, Paul brings a wealth of expertise in building and leading multi national teams in dynamic change environments.
Having been on the Executive Board at Sysco since early 2016, Paul focuses his attention on applying his experience to help Sysco tell their story, leading strategic planning and development of business opportunities worldwide.
As part of the management team, Jack is responsible for leading and managing the company’s business development and marketing activities and campaigns to promote the different segments of the business and the services provided.
As a key member of the Sales team, Sam is responsible for managing, evaluating and coordinating project opportunities whilst developing relationships with key project stakeholders, including fit-out contractors, to ensure the timely delivery of quality proposals according to customer needs.
Kerris provides support to the Business Development & Marketing team with the design and implementation of marketing material and assets to promote the service of Sysco to current and potential customers.
Bruce is responsible for ensuring and improving the performance, productivity, efficiency and profitability of operations through the provision of effective methods and strategies. He is also responsible for building and managing a team capable of delivering all Operational functions within the business including all project delivery, engineering and service functions, including, warehouse / workshop management and internal IT support.
Graeme has extensive knowledge of technology systems and electrical engineering working with Sysco for nearly 20 years and now leads the design development on all major Sysco projects.
Working with clients, consultants and specialists he ensures the systems we provide perfectly fit the client brief, offering creative innovation and design consultancy on AV, IT and media delivery systems.
Nick graduated from university with an MSc in Engineering Design from Aston University with a keen interest in technology. After joining Sysco in 2014, Nick has gained a wealth of experience in system design and is now a trusted advisor to Sysco’s partners and management team.
Having built a strong portfolio of prestigious projects, Nick continues to lead the delivery of design engineering and he is responsible for setting, documenting, monitoring and maintaining design engineering standards across all Sysco design and delivery projects.
Ben is responsible for ensuring all technical elements of a Project are understood at point of handover from Sales. This includes a meeting presence at both design workshops and delivery stages of a projects lifecycle. He also ensures that the designated site manager fully understands the delivery scope of the project from a technical point of view and provides technical drawings and documentation.
Keith is responsible for managing the day to day operations of the Production Engineering team and ensures that standards are met throughout the production engineering stage and project delivery.
Producing vital information for the engineers on site and for the client post opening, Keith is immersed in the delivery process, which facilitates the procurement, build and installation of all systems.
Working as a project Engineer, Teresa is responsible for ensuring that standards set out by the Engineering Team are continued and maintained for the duration of the engineering and project delivery stages.
Silvia is responsible for providing proactive and day to day organisational and administrative support to the Operations Director and the wider team. Working collaboratively with Bruce and the Support Teams, Silvia identifies opportunities to create a structure that enables the Support Team to provide efficient and effective support.
Jay is responsible for producing technical documentation in line with a project delivery program including CAD drawings of Audio Visual Hardware, Projection Geometry Layouts, General Arrangement Drawings and supporting technical documentation.
Rebecca is responsible for producing technical documentation in line with a project delivery program including CAD drawings of Audio Visual Hardware, Projection Geometry Layouts, General Arrangement Drawings and supporting technical documentation.
Libby manages all aspects of a project, including the scheduling of material and labour resources, and co-ordination of Sysco works with all external stakeholders to ensure the smooth running of projects. She is also responsible for assembling a project team of Sysco staff and sub-contractors to deliver the scope of works as defined within the tender document and for the day-to-day management of that team throughout the project lifecycle.
Tom manages all aspects of a project, including the scheduling of material and labour resources, and co-ordination of Sysco works with all external stakeholders to ensure the smooth running of projects. He is also responsible for assembling a project team of Sysco staff and sub-contractors to deliver the scope of works as defined within the tender document and for the day-to-day management of that team throughout the project lifecycle.
Andy is responsible for ensuring that all Sysco site installation works are scheduled and executed in line with the agreed programme and in accordance with project documentation and Sysco standards. Working closely with the Projects team to ensure site activity is maintained in line with agreed policies and standards, he is the primary point of contact between the Sysco project delivery team and all other site-based stakeholders.
Will is responsible for carrying out the assembly, installation and testing of audiovisual hardware for bespoke projects on external client sites.
Prior to the commencement of works, Will acquires a thorough understanding of project requirements including technical, schedule, materials and scope of work.
Jamie is responsible for our relationship with content providers, handling the complex task of coordinating version control, encoding and loading onto target hardware.
He works very closely with the media producers ensuring they understand the content parameters and helping them test their output on target hardware.
With a strong background in customer service relations, Laura is responsible for the Service Delivery Team, ensuring and improving the performance quality, productivity and efficiency through the provision of effective strategies. Laura oversees all service delivery functions within the business and works with our team of service engineers to support clients with their service & maintenance requirements.
Judy is the Account Manager for our SLA clients and is responsible for managing their individual maintenance and service requirements.
Liaising directly with our clients, Judy ensures that all fault reports are logged correctly and acts as the primary point of contact should any issues arise. Overseeing the day to day scheduling of the service team, Judy organises the appropriate level of support and servicing as required.
Chrissi supports Judy with the management of service clients and assists with maintenance and service requirements.
Acting as the first point of contact for Sysco Service customers without a Service Level Agreement, she is responsible for co-ordinating technician call-outs plus equipment repair. She helps to log fault reports and liaises with clients to arrange service visits, coordinates event support and helps to provide client quotations as requested.
Andy is a key member of the service team and is responsible for providing contracted service works as scheduled by the Account Manager and Service Coordinator. He provides system repair services at client sites, scheduled maintenance services in addition to supporting installation projects. He also assists with providing upgrade reports and technology analysis to improve system performance and increase the longevity of installations.
Martin is responsible for the commercial and contractual management of all Sysco design, delivery and service projects whilst also providing organisational and administrative leadership for commercial functions within the Project Delivery Team such as procurement planning.
Sarah works closely with the our Commercial Manager and Project Managers to provide day to day support with all related Project Team and commercial administrative duties.
A key role within Sarah's function is managing the procurement schedule ahead of project delivery.
Alvin is responsible for managing all stock movement and associated paperwork within the company whilst maintaining knowledge of worldwide exports laws.